Refund policy

🔁 Refunds & Returns Policy

Effective Date: October 2025

At Glory Box Furniture Mildura, we take pride in providing quality products and service. Our refund and return policy complies with the Australian Consumer Law (ACL) and is designed to be transparent and fair.

1. Change of Mind

  • Refunds for change of mind are available only for in-stock or floor-stock items and only prior to delivery or collection.

  • Once an item has been delivered or collected, we are unable to offer refunds or exchanges due to hygiene, handling and resale restrictions.

  • Special orders (custom or made-to-order items) require a non-refundable 20% payment and cannot be cancelled once production or ordering has commenced.

2. Faulty or Damaged Products

If your product arrives damaged or develops a fault, please contact us as soon as possible with proof of purchase and photos of the issue.
We will assess the issue and may:

  • Arrange for inspection or repair,

  • Offer a replacement part or product, or

  • Provide a partial refund or discount.

A full refund will only be provided where repair or replacement is not reasonable or possible.

3. Delivery Damage

If an item is damaged in transit, please notify us within 48 hours of delivery. We’ll work with you to arrange repair, replacement, or compensation as appropriate.

4. Clearance and Floor Stock

All clearance or floor-stock items are sold as-is. These may have minor marks or imperfections which are reflected in the sale price. These items are not eligible for change-of-mind returns.

5. How to Request a Return or Claim

Email sales@gloryboxfurniture.com.au or call (03) 5023 7711 with your name, order number, and details of the issue. We may request photos or a brief written description before proceeding.

6. Refund Method

Approved refunds will be processed via the original payment method. Please allow up to 10 business days for processing.