Warranty & Returns

We want you to love your furniture. If something isn’t right, talk to our team — we’re local and we’ll help sort it out.

Manufacturer’s warranty

Most of our furniture is covered by a manufacturer’s warranty against faults in materials and workmanship. Please keep your receipt. If a fault appears, contact us and we’ll help arrange a claim.

Faulty or damaged items

If an item arrives damaged or develops a fault, contact us as soon as possible on 03 5023 7711 with your order details and we’ll make it right.

Change of mind

[Please confirm your change-of-mind policy here — e.g. exchange or store credit within a set number of days on unused items in original condition. Custom-ordered items may be excluded.]

La-Z-Boy & custom orders

La-Z-Boy and custom-ordered furniture is tailored to you in-store. Our team will explain the relevant warranty and order terms at the time of purchase.

Need a hand?

Call 03 5023 7711 or contact us. You can also review our Refund Policy and Shipping Policy.